RedForge Agency
RedForge.Agency

City Bite

Founded by Chef Grigore following years of culinary leadership in top Reykjavik kitchens (Iceland), City Bite was created to deliver authentic international street food, artisan smash burgers, and corporate catering. RedForge engineered an end-to-end digital ecosystem combining an ultra-fast customer-facing ordering storefront with a proprietary in-house CRM. The platform completely eliminated third-party aggregator commissions, introduced real-time financial and item-level accounting, automated kitchen dispatch through a dedicated Telegram bot, and empowered management with complete operational control over dishes, working hours, and stock availability.

ClientCity Bite
Year2026
Role & ScopeFull-Stack Architecture, Restaurant CRM & Telegram Automation Engine
City Bite
100% RetainedAggregator Independence

Zero third-party marketplace fees; all order revenue remains directly inside the business

< 5 secTelegram Alert Speed

Instant push alert and order transmission to the floor manager’s mobile device

+38%Direct Sales Lift

Streamlined single-screen checkout with dynamic upsell sauces and side pairings

100% OwnedData Sovereignty

Full ownership of customer contacts, order histories, and behavioral analytics

Architecture & Core Technologies

Every layer of the application is custom-architected for maximum throughput, hardware resilience, and low-latency execution.

JavaScript

JavaScript (ES6+)

Frontend

HTML5 Semantic Core

Frontend
CSS3

CSS3 Architecture

Design & Creative
PostgreSQL

PostgreSQL Relational DB

Database & Storage
Google Analytics

Google Analytics

Infrastructure

Engineered Features & Capabilities

A deep-dive into the proprietary features, client workflows, and competitive advantages engineered into this build.

Real-Time Incoming Orders CRM & Kitchen Pipeline

Centralized command center for the floor staff. Tracks active and pending tickets with unique Order IDs, customer phone numbers, delivery vs pickup routing, live kitchen status flags, and cancellation audits.

Technical Specifications

  • Live Order ID generation with itemized dish lists and customer delivery notes
  • Status lifecycle selector (New -> In Preparation -> Delivered / Canceled)
  • Instant archive and order history logging with payment method audits

Executive Financial KPIs & Demand Analytics (Top 5 vs Least Ordered)

Provides leadership with crystal-clear visibility into revenue and unit economics. Highlights the Top 5 Most Ordered bestsellers alongside the Least Ordered products requiring price or recipe adjustments, supported by category revenue charts.

Technical Specifications

  • Real-time KPI metrics: Total Receipts, Total Orders, Average Value/Order, Deliveries vs Pickups
  • Interactive revenue timeline and sales breakdown by product categories
  • Actionable bestsellers analysis for high-margin kitchen prep optimization

Operational Hours Scheduler & Store Status Engine

Automates customer expectation management. Allows per-day schedule customization, synchronizing open/closed badges across the website header and checkout. Features immediate Force OPEN and Force CLOSE overrides for holidays and private events.

Technical Specifications

  • Granular opening and closing time selection for every day of the week
  • Real-time Open / Closed Now status badge synchronizing across website header and checkout
  • One-click Force OPEN / Force CLOSE overrides for unexpected holidays or catering days

Dedicated Telegram Kitchen Dispatch Bot

Eliminates missed orders and kitchen delays. A custom automation bot instantly catches every order submitted on the web platform and forwards the full itemized ticket with customer contact directly to the manager’s phone.

Technical Specifications

  • Zero-latency order dispatch directly to team Telegram group or private channel
  • Audio push alerts ensuring no order sits unattended during peak kitchen hours
  • Complete customer phone, delivery address, and prep instructions in message payload

Multilingual Dish Catalog & Dynamic Inventory CMS

Full administrative freedom over the menu without touching code. Managers can add new dishes, toggle immediate stock status, update prices, adjust portion weights, and modify ingredient descriptions across Romanian, Russian, and English.

Technical Specifications

  • Instant Stock Status toggle reflecting live on the public storefront
  • Trilingual product name, category, and ingredient localization fields (RO/RU/EN)
  • Promotion tagging engine (Bestseller, Chef Special, New, Discount)

Enterprise Security Hardening & PostgreSQL Integrity

Architected with defense-in-depth principles. Eliminates SQL injection vulnerabilities through strict query parameterization, blocks cross-site scripting (XSS), and maintains database integrity with scheduled periodic automated backups.

Technical Specifications

  • Comprehensive protection against SQL Injections, XSS vectors, and CSRF attempts
  • PostgreSQL relational backend ensuring zero data corruption or lost transactions
  • Automated periodic database snapshot backups to prevent operational data loss

Screenshots & System Views

Notice: Captured on early staging and beta builds. In accordance with an active mutual Non-Disclosure Agreement (NDA), live production telemetry, customer personal records, and confidential business financial figures are masked with simulated test values.

High-Converting Digital Storefront & Brand Identity

Appetizing visual hierarchy showcasing Chef Grigore’s signature recipes, multilingual language toggling (RO/RU/EN), and instant order triggers.

High-Converting Digital Storefront & Brand Identity

Interactive Slide-Over Cart & Multi-channel Checkout

Zero-friction ordering drawer with instant portion increments, delivery vs takeaway toggling, smart upsell recommendations, and order instructions.

Interactive Slide-Over Cart & Multi-channel Checkout

Menu Demand Intelligence (Top 5 Most Ordered vs Least Ordered)

Clear operational feedback showing bestselling revenue drivers alongside the Attention Menu (least ordered items) to optimize kitchen prep and stock.

Menu Demand Intelligence (Top 5 Most Ordered vs Least Ordered)

Executive Financial Dashboard & Category Performance

Holistic financial reporting tracking Total Receipts, Total Orders, Average Ticket Value, Deliveries vs Pickups, and multi-category sales charts.

Executive Financial Dashboard & Category Performance

Live Incoming Orders CRM & Kitchen Pipeline

Real-time order management table displaying client names, contact numbers, delivery addresses, dish lists, and status lifecycle dropdowns.

Live Incoming Orders CRM & Kitchen Pipeline

Multilingual Dish Catalog & Inventory Editor

Intuitive modal interface allowing managers to adjust prices, weights, promotional badges, stock availability, and trilingual descriptions.

Multilingual Dish Catalog & Inventory Editor

Store Schedule & Operational Status Engine

Granular weekly hours configuration with automated website badge synchronization and manual Force OPEN / Force CLOSE overrides for holidays.

Store Schedule & Operational Status Engine

Let's Build Something Exceptional

From high-conversion customer funnels to proprietary multi-account distribution engines, we turn complex technical challenges into competitive advantage.